If items do not appear to fit into your screen you may not be using the correct screen resolution. Follow the steps below to change your resolution:

If you are using Windows 98/2000/XP:

1. Go to the desktop of your computer.
2. Click on the right button on your mouse. Select "Properties".
3. This will display your control panel, click on "Settings".
4. Change your screen resolution to 1024 by 768 pixels or higher.
5. Click "OK."

If you are using Windows Vista:

1. Go to the desktop of your computer.
2. Click on the right button on your mouse. Select "Personalize".
3. Click "Display Settings".
4. Change your screen resolution to 1024 by 768 pixels or higher.
5. Click "OK."

If you are using a MAC:

1. Go to the Apple menu at the top left hand corner of the screen and select "System Preferences".
2. Click "Displays".
3. Change your screen resolution to 1024 by 768 pixels or higher.

Windows Requirements:
• PIII 1.2 MHz or higher
• Windows OS 2000/XP
• RAM: 512MB recommended
• Browsers: Internet Explorer 6, Netscape 7.2, Firefox 1.0, AOL Explorer 1.5
• Monitor Resolution: 1024x768
• High Speed Internet Required
• Adobe Flash 9

Mac Requirements:
• 1.2 MHz or higher
• Mac OS X 10.3
• RAM: 512MB recommended
• Browsers: Safari 1.2.3 or higher, Firefox 1.5
• Resolution: 1024x768
• High Speed Internet
• Adobe Flash 9
 

In order to login, click on the large "Play" button on the main page of the WeMüv™ website - you will require your username and password to login.

If you have forgotten your password, please select "Parental Login" from the WeMüv™ main page and click on the "Forgot Your Password?" link. Enter the parent/guardian's email address and a temporary password will be sent via email.

If you cannot login for some other reason, please contact Customer Support for further assistance with the Contact Us form.
Please click on the "Customer Support" link on the WeMüv™ website.

In order to play WeMüv™, you require Flash Player from Adobe. If you do not have it, go to www.adobe.com, select "Downloads" then select "Get Flash Player". Follow the instructions provided by Adobe to download and install the player.

Also please ensure that your machine meets the minimum requirements.

At times, it is possible that so many people are trying to Access the WeMüv™ site simultaneously, that our systems may become overloaded. We strive to keep this to a minimum and we are continually expanding our systems to keep up with our users.

If this problem persists, you may need to log out and log back into the site.

If you have received a message asking you to clear your cache, it may mean that your computer is logging into an out-of-date version of WeMüv™. You need to clear your cache so that you will connect to the newest version.

If you are using Internet Explorer 6:

1. From the tools menu in Internet Explorer, select "Internet Options".
2. On the tab entitled "General" look for a section entitled "Temporary Internet Files".
3. Click on "Delete Files".
4. If you are asked a question regarding deleting all offline content, this is okay - click the box t check "Delete All Offline Content". Then click "Ok".
5. Click "OK."
6. Close your internet browser and open it again. You should not receive the message about clearing your cache again.

If you are using Internet Explorer 7:

1. From the tools menu in Internet Explorer, select "Internet Options".
2. On the tab entitled "General" look for a section entitled "Browser History".
3. Click on the "Delete" button.
4. Click "Yes" to delete files from the window that pops up with the heading "Temporary Internet Files".
5. Click "Close" then click "Ok" to close the internet options window.
6. Close your internet browser and open it again. You should not receive the message about clearing your cache again.

If you are using FireFox on Windows:

1. Select "Tools" from the top of the screen.
2. From the "Tools" menu select "Options".
3. Click "Privacy".
4. Ensure that the checkbox next to "Cache" is checked.
5. Click "Clear".
6. Close your internet browser and open it again. You should not receive the message about clearing your cache again.

If you are using FireFox on Macintosh:

1. Select "Tools" from the top of the screen.
2. From the "Tools" menu select "Options".
3. Click "Privacy".
4. Ensure that the checkbox next to "Cache" is checked. You can un-check other boxes if desired.
5. Click "Clear Private Data Now".
6. Close your internet browser and open it again. You should not receive the message about clearing your cache again.

If the "Loading…." message is staying on your screen forever and the game does not appear to be loading there is likely a technical or internet speed issue. Please verify the following:
1. Ensure that your system meets our minimum requirements.
2. Ensure that your internet connection is a high speed connection.

If you have found a problem that you would like to report, our Customer Support team is available to assist you further. Please use our Contact Form to send in a help request.

If you are unable to find the answer to your question in the FAQ section of the WeMüv™ website, our Customer Support team is available to assist you further. Please use our Contact Form to send in a help request.

If you are clicking on the "Play" button but a login screen is not launching, it may be because you have previously clicked the "Play" button and that you have another browser window opened that is already displaying the login screen or the game. Please ensure that you do not have any other browser windows opened at this time. If you do, please close all open browser windows and try clicking on "Play" again.

Another reason may be that your pop-up blocker on your internet browser is stopping the login page from loading. Please change your pop up settings to allow pop-ups for the WeMüv™ website and try clicking on "Play" again.
 

Join WeMüv™ by clicking Sign Up in the navigation bar and following the steps to create your player account.

In order to activate your pedometer (first time use only), please complete the following steps:

1. CAREFULLY pull the battery strip (the plastic strip hanging out the side of the pedometer) to remove from unit. Once the battery strip is successfully removed, the pedometer will turn on.
Note: It is important to carefully remove the battery strip as it is possible for it to break. If the plastic strips breaks, your battery will not activate and you will have to remove the battery compartment lid.
We recommend that a parent or guardian removes the battery strip.

2. The unit will automatically prompt you to set the time on the clock. To set the clock please:

i. Press and hold SET to enter clock setting mode.
ii. Press DISP/+ to toggle values.
iii. Press SET to confirm and move to next setting. The setting options are 12 / 24 hour format, hour and minute.

3. Press the blue Display key on the front of the pedometer - your secret code will appear. This is the code you will enter online.

4. If you have received a safety strap, then follow the instructions below to attach it.

1. Insert string loop through hole on the clip located at the back of the unit.
2. Thread the strap through the loop.
3. Pull to secure.
4. Place strap around desired location, such as belt loop, loop the end through to secure and start Müv'in.

If you are unable to find the answer to your question in the FAQ section of the WeMüv™ website, our Customer Support team is available to assist you further. Please use our Contact Form to send in a help request.

A valid e-mail address is required for account authorization, and to support the process of identity verification. The e-mail address is only used to notify members of changes to an account, and is required to communicate directly with a member or a parent/guardian regarding the account.

WeMüv Inc. will not send unsolicited promotional e-mails to members, nor will we share any private information with any third parties.

To play on the WeMüv™ site a valid parent/guardian email is required when a new player account is created. This is a mandatory safety requirement and player safety is very important to WeMüv™.

When a player account is created, you will be prompted for a parent/guardian email. Enter the correct email address and click submit. An email will be sent to the email address that was entered. The parent/guardian must then follow the directions in order to activate the account.

If purchased from the WeMüv™ website, WeMüv™ will exchange or refund the purchase of your pedometer within 30 days of product shipment if the following conditions are met:

• The pedometer packaging is unopened
• The online account has not been activated
• You have your order receipt

Pedometers purchased from a retail outlet or online ecommerce outlet must be returned to place of purchase.

Exemptions to WeMüv™ return policy for pedometers include:

• Not-for-resale or free-of-charge product
• Product purchased from an online auction site or from an individual
• Pedometers or versions of pedometers that WeMüv™ no longer distributes or supports

This return policy applies only to pedometers; sales of membership subscriptions are final.
WeMüv™ will accept returns of pedometers based on a 90 day limited warranty. The 90 day limited warranty does not cover defects, malfunctions, or failures caused by misuse, unauthorized repairs, modifications or accidental damage. The warranty does not apply to batteries or damage to the product caused by the use of faulty batteries.

To return a pedometer purchased directly from WeMüv™, contact Customer Support with the Contact Us form. Please provide the following information:

• Your order receipt
• Your contact information
• The reason for the return

A WeMüv™ representative will provide you with instructions on returning your pedometer.

In order to activate your pedometer (first time use only), please complete the following steps:

1. CAREFULLY pull the battery strip (the plastic strip hanging out the side of the pedometer) to remove from unit. Once the battery strip is successfully removed, the pedometer will turn on.
Note: It is important to carefully remove the battery strip as it is possible for it to break. If the plastic strips breaks, your battery will not activate and you will have to remove the battery compartment lid.
We recommend that a parent or guardian removes the battery strip.

2. The unit will automatically prompt you to set the time on the clock. To set the clock please:

iv. Press and hold SET to enter clock setting mode.
v. Press DISP/+ to toggle values.
vi. Press SET to confirm and move to next setting. The setting options are 12 / 24 hour format, hour and minute.

3. Press the blue Display key on the front of the pedometer - your secret code will appear. This is the code you will enter online.

4. If you have received a safety strap, then follow the instructions below to attach it.

1. Insert string loop through hole on the clip located at the back of the unit.
2. Thread the strap through the loop.
3. Pull to secure.
4. Place strap around desired location, such as belt loop, loop the end through to secure and start Müv'in.

Log into your player account, then enter your code in the bottom right form field. To submit your steps, click "Submit." Your code is always changing as it records new steps.

If you lose your pedometer, you can purchase a replacement pedometer and associate it with your existing account without losing any existing accumulated MüvPoints.
It is very important to note that if you have purchased a replacement pedometer, do NOT create a new account.
In order to associate a new pedometer, follow the instructions below.
1. Log into your existing account.
2. On your dock, click on the red foot. The pedometer will appear on your screen.
3. Type in the secret code that you see on your new pedometer.
4. You will receive a message that this is a new pedometer and you will be asked to confirm that you wish to replace your pedometer.
Note that your old pedometer will no longer work. Your new pedometer will now replace your old one and your new points will be added to the points you had previously accumulated with your old pedometer.
In order to purchase a replacement pedometer, please contact Customer Support. Click on the "Customer Support" link on the WeMüv™ website.
 

There are a few reasons why your pedometer may have stopped working:

1. Is the battery in your pedometer dead? To replace the battery, have your parent/guardian:
• Use a small Phillips screwdriver to remove battery compartment lid. Please keep the screw in a safe place to avoid losing it.
• With the aid of the crevice, lift compartment lid.
• Remove the old batteries and insert new ones, matching the polarities.
• Replace the lid by snapping it back into place and using screw to secure.
NOTE: When the battery compartment is opened or battery is replaced, all data in the pedometer will be reset.

2. Was your pedometer immersed into water? This may have caused damage to the pedometer and you may need to replace it. If your pedometer has been immersed into water, please see FAQ question entitled, "My pedometer was immersed into water, what do I do?".

3. Was your pedometer exposed to excessive force, shock, dust, extreme temperature changes or humidity? If so, this may cause your pedometer to malfunction and you may need to replace it.

4. Have you tampered with the internal components? Doing so may have caused damage to the pedometer and will violate the manufacturer's warranty.

If your pedometer is not working, contact Customer Support for assistance. Please click on the "Customer Support" link on the WeMüv™ website.

If your pedometer has been immersed into water, we apologize but this is not covered by the pedometer warranty. However, some people have experienced success in drying the pedometer out. In order to dry your pedometer out, follow these steps:

1. Allow the pedometer to dry completely
2. Pop the battery out
3. Put the battery back in

If this has worked, your pedometer will restart once you put the battery back in. If the pedometer is still not working, this means that the unit has now failed due to water damage and must be replaced.

WeMüv™ Pedometers have a 90-day, non-transferable manufacturer's limited warranty. The limited 90-day warranty does not cover defects, malfunctions, or failures caused by misuse, unauthorized repairs, modifications or accidental damage. The warranty does not apply to batteries or damage to the product caused by the use of faulty batteries.

To provide additional security from the pedometer getting lost, you can thread a string or cord through the hole in the back of the pedometer. This string or cord can then be attached to the user's belt loops or jacket zippers.

Every step that you take is being recorded by your pedometer but you do not see an actual step count on your pedometer. What you see instead, is a secret code. Push the large blue button on your pedometer to see the code. Enter this secret code online, to see how many MüvPoints you have accumulated. In order to upload your pedometer points, please follow the steps below.
Login into your account. Click on the "red foot" located on your dock on the lower left hand side of your screen. The image of the pedometer will pop-up. You then enter the pedometer's code and the pedometer points will be added.

Please note the following and ensure you are entering the code correctly:
1. Please refer to the legend underneath the picture of the pedometer when you click on the red foot for assistance in entering your secret code.
2. Ensure that you are not mixing up a number 6 with a letter b.
3. Ensure that you are not mixing up a number 5 with the letter S. The letter S is not a valid letter.
4. A number 1 will always represent the number, uppercase I or lowercase l are not valid characters.
5. A number 0 always represents a zero and never the letter O.
 

Once a pedometer has been linked to an account (this happens the first time you enter your secret code into an account), the pedometer can only be used with this account thereafter.

If you are unable to find the answer to your question in the FAQ section of the WeMüv™ website, our Customer Support team is available to assist you further. Please use our Contact Form to send in a help request.

If you have activated your pedometer (see question entitled "How do I activate my pedometer" for more details), simply press the blue display key on the front of the pedometer and your secret code will be displayed.

Enter this code online on the WeMüv™ website to become a Traveler or to update your account with your latest physical activity.

In order to login, you need to click on the large "Login" button that is located at the top right of every WeMuv page. You will be brought to the login page where you must enter your username and password.

If you are clicking on the "Play" button but a login screen is not launching, it may be because you have previously clicked the "Play" button and that you have another browser window opened that is already displaying the login screen or the game. Please ensure that you do not have any other browser windows opened at this time. If you do, please close all open browser windows and try clicking on "Play" again.

An automated email is sent to the parent/guardian email address you entered at the time of registration. As with all online games, the parent/guardian must receive the email and confirm the account in order for the player's account to become active.

If you have entered an incorrect email address this means that the parent/guardian will not receive the confirmation email as intented.

To correct this issue, simply go back to the website and re-attempt to login. Until the account has been confirmed by a parent, the system will continue to prompt you to enter a valid parent/guardian email. If you now enter a valid email address, you will receive the confirmation email to that address. Once the parent/guardian has confirmed the account, the player will be able to login and begin playing the game.

If your secret code is not working you may not have entered the correct secret code correctly. Please note the following and ensure you are entering the correct code:

1. Please refer to the legend underneath the picture of the pedometer when you click on the red foot for assistance in entering your secret code.
2. Ensure that you are not mixing up a number 6 with a letter b.
3. Ensure that you are not mixing up a number 5 with the letter S. The letter S is not a valid letter.
4. A number 1 will always represent the number, uppercase I or lowercase l are not valid characters.
5. A number 0 always represents a zero and never the letter O.

If you have verified that you are entering the correct pin but it is still not working, try giving your pedometer a shake to get a new code and then try again.

If your secret code is still not working, please contact Customer Support.

Your password can be changed online by a parent or guardian. From the WeMüv™ main page, please select "Parent's Login". Once logged in, a parent can edit the Profile Settings for their child's/children's account(s) by clicking on 'WeMüv™ accounts', then the required user name and then on 'Change Password'.
If you have forgotten your password, click on "Forgot your Password" on the player login screen. You will need to enter your username and your parent's email address. This will provide your parents with an email link to reset your password.
Parents can also change their password in the Parents Login by clicking on 'Change Password' in the 'Parent Settings' section. If the parent has forgotten their password, they can click on 'Forgot your Password?" in the Parents Login.
 

If you have forgotten your password, click on "Forgot your Password" on the player login screen. You will need to enter your username and your parent's email address. This will provide your parents with an email link to reset your password.
If you have forgotten the password for the parent account, please select "Parent's Login" from the WeMüv™ main page and click on the "Forgot Your Password?" link. Enter the parent's email address and a temporary password will be sent to your parent/guardian.
 

If you are receiving a message that your username or password are invalid, ensure that you have not entered any spaces or special characters into your username or password. Only letters and numbers are allowed and the minimum length is 4 characters.

If your username/password do not meet the above criteria (it contains special characters, spaces etc), you will not be able to use this account. Please create a new account and ensure that you use a minimum of 4 characters (letters and/or numbers only).

In order to access the parent section click on the Parent Login located at the top right hand corner of the webpage at www.WeMüv™.com.
You will then be prompted for the parent email address and the password. Note that your temporary password was emailed to you after you confirmed your child's registration.
If you have forgotten your parent password you can click on 'Forgot your Password' and a new temporary email will be sent to you your parent email address. Note that it must be the same parent email that was used in the account confirmation process.
Once you are logged as the parent you can make changes to the account such as:
• Change the parent email address
• Change the parent password
• Change settings for your child's account such as:
o Password
o Allow custom chat privileges
o Renew membership
 

If you have successfully placed an order online, you will receive an email confirmation when your item has been shipped from our warehouse. In that email, you will have access to the tracking information for your package. Estimated shipping times are between 2 to 7 days in Canada and 6 to 12 days for the United States.

WeMüv™ has created a series of frequently asked questions to help answer any questions you might have. If you are unable to find the answer to your question in the FAQ section of the WeMüv™ website, our Customer Support team is available to assist you further. Please use our Contact Form to send in a help request.

A WeMüv™ representative will reply to you within 1 business day of your inquiry.

If more than 1 business day has passed, it may be because we cannot email you as we do not have your correct email address. We do receive a number of inquiries where a mistake has been made when the email address was typed in. Please resend your inquiry to customer support and ensure that you carefully type your email address to ensure that it is correctly entered.

If you are unable to find the answer to your question in the FAQ section of the WeMüv™ website, our Customer Support team is available to assist you further. Please use our Contact Form to send in a help request.